03 Mar The Good Fairies Get To Know Their Customers
February has passed in a blur; it seems only a moment ago we were launching our website, and here we are in March, having just taken delivery of our sparkly new vans.
It’s been another busy month. Our new Good Fairies have settled in beautifully and are now spreading their wings and #fairymagic with their very own cleans. Mostly, in February, we’ve all spent time getting to know our customers.
When new customers get in touch, they mostly want to know what it will cost. Whilst cost is important for deciding on affordability, it’s not quite as clear cut as simply a price. That’s why we like to carry out a home visit, to clarify requirements and get a proper understanding of what our customers might need from us. It’s also a time for us to be able to explain how we protect the security of their property, how we carefully select our products based on their preferences and to allow them to decide if we’re the kind of people they are comfortable having in their home – often when they’re not home. Without a doubt, this is a huge decision and this is why we feel a home visit is so important, not just for us, but for the customers too.
Most home visits take around 15-20 minutes. We did spend longer with one in particular. The lovely lady offered a cup of tea and made us feel so welcome in her home that, before we knew it, an hour and a half had passed! Just as well she didn’t crack open a bottle of fizz, or we’d have kicked our shoes off and been there for the evening.
The relationships with our customers are hugely important to us and we hope that, by doing what we do, it makes a difference to them too.